JOIN THE SALES TEAM OF ONE OF THE AREA’S LEADING HOMEBUILDERS! ARE YOU SEEKING AN EXTRAORDINARY LONG-TERM OPPORTUNITY WITH A PREMIER HOMEBUILDER?

We are seeking an Inside Sales Associate to manage our online sales and marketing initiatives. This position responds to, qualifies, and manages leads and customer requests for new homes, and reports directly to our Senior Manager of Online Sales, Marketing, & Customer Experience.

If you're a committed sales professional, we can offer you:

- An extensive training and mentoring program with some of America's best new home sales coaches.
- Exceptional compensation and incentives
- Salary, commission, and benefits

You MUST be a superstar on the phone, a wizard with email communication, and extremely comfortable using computer programs.

Previous new home sales experience not required

Learn About Holt Homes: https://holthomes.com/

Job Description
Online Sales Consultant
WC Code: 4904-00
OR Code: 8810-00

Reports to: Senior Manager of Online Sales, Marketing, & CX
Status: Hourly, Non-Exempt
Rate of Pay: $21.25/h ($44,200 annually) + Commission
Location: Field and Vancouver, WA main office
FT or PT: 40 hours/week; Wed-Sun 3 weeks a month and Mon-Fri 1 week a month

Job Summary:

The Online Sales Consultant is the first point of contact for all inbound home sales leads
through phone calls, emails, and website and chat inquiries. This position needs to
ascertain buyer needs, generate buyer excitement, and qualify leads with the goal of
setting appointments with the on-site sales team. This person facilitates the relationship
between Holt Homes and the homeowners with integrity, courtesy, and character.

Company Values:

• Honesty – We say what we’ll do and do what we say
• Support – We express empathy, nurture growth, offer help, and accept help
• Efficiency – We don’t cut corners, but cut waste and find the best way
• Responsiveness – We recognize possibilities and respond to change, learn from mistakes, and communicate promptly
• Improvement – We innovate endlessly

Qualifications:

• Associates or Bachelor’s Degree preferred
• Minimum of 2 years of Sales or Customer Service experience
• Online Sales or Inside Sales preferred
• Has or is willing to obtain a Real Estate Brokers License in Oregon or Washington
• Experience with Customer Relationship Management databases (Hubspot preferred)
• Experience with Sales Simplicity and Smartsheet preferred
• Advanced knowledge of Office Suite (Word, Excel, PowerPoint, and Outlook) and internet-based programs such as Google Chrome
• Strong knowledge of web applications (Social Media, LiveChat, Wordpress)
• Excellent communication, both verbal and written, in the English language
• Manage fluctuating workload efficiently, accurately with minimal direction
• High level of accountability and responsibility with ability to work independently and in a team environment

Skills:

• Ability to learn new software and programs quickly
• Memorable customer service skills
• Excellent organizational skills and attention to detail
• Ability to prioritize and multi-task
• Strong follow-up skills

Responsibilities:

• Respond immediately to all internet inquiries
• Respond to caller inquiries immediately or at maximum within 1 hour from initial contact
• Engage with chat inquiries immediately during designated hours
• Track and report on weekly and monthly lead activity and conversion ratios
• Utilize lead management software (CRM) to manage and nurture home buyer and realtor leads through a series of follow-up communications
• Assist in the creation of new prospecting campaigns, provide information and materials to prospects
• Coordinate with the Marketing team to monitor and help maintain the accuracy of the information on the website and 3rd party internet listings
• Maintain close relationships with on-site sales associates through regular contact, weekly sales meetings and participate in ongoing training
• Build rapport with, and qualify prospective buyers, understanding their needs, lifestyle, interests, to best be able to answer questions, highlight key product/community features, schedule appointments with the most appropriate sales associate
• Be an expert and enthusiastic brand ambassador for all things Holt-related
• Join new community meetings, make site visits as needed
• Other duties as needed

Work Environment:

• Regularly uses a computer with repeated movements to enter data, differentiate between colors, shades and brightness, and read from a computer screen for extended periods of time
• Schedule will include working from home, working from job trailers, and working from HQ in Vancouver, WA

Medical Benefits:

• Employer paid health, dental, and vision insurance per full-time employee
• Rightway for personalized healthcare support
• Employer paid Life Insurance, long term disability insurance, and Accidental Death and Dismemberment Insurance per full-time employee
• Medical and Dependent Care Flexible Spending Accounts
• Family Medical Leave
• Employee Assistance Program
• Monthly Wellness Reimbursement

Financial Benefits:

• Base salary + $50 commission for each completed appointment + $150 commission for each completed sale from appointments
• Annual bonus of up to 10% of salary
• 10 paid holidays yearly
• Company laptop
• $70 monthly cell phone reimbursement
• Well-retire 401(k) Financial Advisor
• Employer contributes 4.5% into each employee’s 401(k)
• Reimbursements for mileage and parking
• Education Assistance Program
• Home Purchase Program
• Employee Referral Program
• 1 hour of paid sick leave per 30 hours worked
• 10 days of accumulated vacation in first year

Holt Homes provides equal employment opportunity to all individuals regardless of their race,
color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status,
or any other characteristic protected by state, federal, or local law. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions of job descriptions.